Privacy Policy

 

  1. Information We Collect

We collect personal information when you interact with us, including:

  • Name, address, email, and phone number
  • Policy information, claims history, and account details
  • Payment or billing information
  • Any information you provide during customer service inquiries

We collect this information directly from you when you contact us via phone, SMS, or our website.

  1. How We Use Your Information

Your personal information is used only to:

  • Provide customer service and account support
  • Respond to inquiries about your existing policies
  • Send billing or payment-related notifications
  • Communicate updates regarding claims or policy changes

We do not use personal information for marketing purposes or to contact individuals who have not interacted with us.

  1. SMS Communications

Matrix Insurance uses SMS messages strictly for customer service and account-related purposes.

  • Messages are sent only to existing customers or individuals who have initiated contact.
  • Message types include responses to inquiries, policy updates, billing reminders, and service notifications.
  • Message frequency varies.
  • Message & data rates may apply.
  • To opt out at any time, reply STOP. For help, reply HELP.

SMS consent is collected directly from the customer and is not shared with third parties or affiliates.

  1. Sharing of Personal Information

Matrix Insurance does not sell, rent, or share personal information with third parties for marketing purposes.

We may share personal information only with:

  • Licensed insurance carriers and service providers for policy servicing or claims processing
  • Regulators or law enforcement as required by law
  • Vendors performing services strictly on our behalf

All shared information is strictly limited to the purpose of servicing your insurance policy.

  1. Safeguarding Your Information

We maintain reasonable physical, technical, and administrative safeguards to protect your personal information. Access is restricted to authorized personnel only, and employees are trained to maintain confidentiality.

  1. Cookies and Online Identifiers

We may use cookies or similar technologies to improve website functionality and personalize your experience. Cookies do not track personal information outside of our site and are used only for website performance, analytics, and functionality.

  1. Access, Correction, and Questions

You may request a copy of your personal information or correct inaccuracies by contacting us at:

Email: info@matrixagency.com
Phone: 816-272-4444

  1. Privacy Policy and Terms

For full details about our terms of service, visit: Privacy Policy & Terms of Service

For more information on how we collect your information visit Terms of Service