Matrix Insurance SMS Terms & Conditions

Effective Date: March 30, 2026

By opting into SMS messages from Matrix Insurance, you agree to receive communications related to your insurance policies and account services. These terms explain what you can expect from our SMS messaging service.

  1. Types of Messages

You may receive SMS messages from Matrix Insurance for the following purposes:

  • Responses to customer inquiries
  • Policy status updates
  • Billing and payment notifications
  • Claims or service updates
  • General customer support communications

All messages are customer-initiated or account-related. Matrix Insurance does not send unsolicited marketing or promotional messages.

  1. Message Frequency
  • Message frequency varies depending on your requests and account activity.
  • Messages are sent only in response to inquiries or ongoing service interactions.
  1. Message & Data Rates
  • Standard message and data rates may apply as per your mobile carrier.
  • Matrix Insurance is not responsible for any charges assessed by your carrier.
  1. Opt-Out Instructions

You can opt out of SMS communications at any time by:

  • Replying STOP to any message
  • Replying HELP for assistance or more information
  • Contacting us directly via phone at 816-272-4444 or visiting Matrix Insurance Contact Page
  1. Consent
  • By texting Matrix Insurance, you provide consent to receive SMS messages for the purposes listed above.
  • SMS consent is not shared with third parties or affiliates.
  • Consent is not a condition of purchase.
  1. Customer Support

For questions, assistance, or further details about your SMS messages, you may:

  1. Privacy Policy

For more information about how we collect, use, and protect your personal information, please see our Privacy Policy.