Privacy Policy

When you request an insurance quote, contact us, or use our services, we may collect: • Full name, date of birth, and gender • Home address, mailing address, and ZIP code • Phone number(s) and email address • Driver's license number and driving history • Vehicle information (year, make, model, VIN) • Property details (address, construction type, year built) • Business information (industry, number of employees, annual payroll) • Social Security Number (only when required by a carrier to bind coverage) • Payment information (processed securely through our payment partners)

When you visit our website, we automatically collect certain technical information, including: • IP address and approximate geographic location • Browser type, version, and operating system • Pages visited, time spent on pages, and referring URLs • Device identifiers and cookie data

We may receive information about you from insurance carriers, consumer reporting agencies, motor vehicle records, and other third-party data providers as permitted by law and necessary to provide you with accurate insurance quotes and coverage.

We use the information we collect to: • Provide, process, and fulfill insurance quotes and policy requests • Communicate with you about your quote, policy, or account • Verify your identity and prevent fraud • Comply with applicable laws, regulations, and licensing requirements • Improve our website, products, and services • Send you relevant insurance information, renewal reminders, and promotional offers (you may opt out at any time) • Respond to your inquiries and provide customer support • Analyze website usage and improve user experience

To provide you with insurance quotes and bind coverage, we share your information with licensed insurance carriers, underwriters, and managing general agents. These parties are bound by their own privacy policies and applicable insurance regulations.

We work with trusted third-party vendors who assist us in operating our website, processing payments, sending communications, and analyzing data. These vendors are contractually obligated to protect your information and may only use it to perform services on our behalf.

We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership.

Matrix Insurance does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver relevant content. Cookies are small text files stored on your device. Types of cookies we use: • Essential Cookies — Required for the website to function properly (e.g., form session data) • Analytics Cookies — Help us understand how visitors interact with our site (e.g., Google Analytics) • Marketing Cookies — Used to deliver relevant advertisements and track campaign effectiveness You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described in this policy.

We implement industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include: • SSL/TLS encryption for all data transmitted through our website • Secure server infrastructure with access controls • Regular security assessments and monitoring • Employee training on data privacy and security practices While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Insurance records may be retained for the period required by applicable state insurance regulations, typically 5–7 years after policy expiration.

Depending on your state of residence, you may have the following rights regarding your personal information: • Access — Request a copy of the personal information we hold about you • Correction — Request correction of inaccurate or incomplete information • Deletion — Request deletion of your personal information, subject to legal and regulatory requirements • Opt-Out — Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly • Data Portability — Request your data in a portable format where technically feasible To exercise any of these rights, please contact us using the information in the "Contact Us" section below. We will respond to your request within 30 days.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information.

Our website may contain links to third-party websites, including insurance carrier portals and payment processors. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, and opt out of the sale of personal information. To submit a request, contact us at [email protected].

We are licensed to sell insurance in Kansas, Missouri, Oklahoma, and Texas. Our data practices comply with the insurance privacy regulations of each state, including requirements under the Gramm-Leach-Bliley Act (GLBA) and applicable state insurance codes.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.