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Privacy Policy

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Privacy Policy
At Matrix Solutions LLC dba Matrix Insurance we take our obligation to protect your privacy very seriously.
This Privacy Policy outlines the sources and types of non-public personal information (“personal information”) we
obtain about you and how we use or disclose such personal information.

CATEGORIES OF PERSONAL INFORMATION COLLECTED
In order to effectively serve you, we may collect personal information about you when you obtain an insurance
quote, apply for insurance or one of our other products, make a claim on your policy or engage in other business
transactions with us. The types of personal information we collect depend upon the nature of your transaction with
us, and may include: your name, address, email address, telephone number, date of birth, marital status, names
and dates of birth of other household members, drivers license numbers, social security numbers, accident &
violation history, vehicle information, lien/lease holder information, banking and credit information, medical &
health information and information about other insurance policies you may hold or have held. We collect this information
from a variety of sources, including our conversations with you, your insurance application and other forms, your
insurance agent or broker, consumer reporting agencies, and governmental agencies. When you choose to do
business with Matrix Solutions LLC dba Matrix Insurance , you implicitly consent to our collection and use of personal
information as set forth herein.

USE OF YOUR PERSONAL INFORMATION
As a general matter, we use your personal information to quote, underwrite, administer and service the insurance
policies and other products you purchase from us. For example, we collect personal information about you, your
vehicle and driving history in order to underwrite and price your insurance policy. We may also collect personal
information, including medical & health information, your Social Security number, and prior claims history, in order
to process claims made on your policy. Additionally, we may use your personal information to develop, provide or
offer additional products and services, or to provide, maintain and improve our customer service.

DISCLOSURE OF YOUR PERSONAL INFORMATION
In the course of our business transactions with you, it may be necessary to provide your information to certain
affiliated or non-affiliated third parties, as permitted by law. For example, we exchange information with your independent
insurance agent or broker in order to process your insurance application and underwrite your policy. Likewise, we
may share information with third-party adjusters and others, such as repair shops or medical providers, in order to
process a claim made under your policy. Additional parties with whom we may share information include:
• Vendors performing business functions for us
• Other insurance companies if you are involved in an accident with their insured
• Insurance support organizations that detect and prevent fraud
• Outside consultants conducting actuarial or research studies
• Regulatory or law enforcement authorities
• Our reinsurers
• To comply with a subpoena or court order
We also may disclose the personal information we obtain about you to companies that perform marketing
services on our behalf or to other financial institutions with whom we have joint marketing agreements. We do
not share your personal information with non-affiliated third parties except as provided herein or as otherwise
permitted by law.
SAFEGUARDING YOUR PERSONAL INFORMATION
We maintain reasonable physical, electronic and procedural safeguards to protect your personal information
from alteration, misuse or loss. These safeguards are routinely subject to external and internal audits. We have
implemented procedures designed to restrict access to your personal information only to those personnel who
have a business need. We also conduct employee training to emphasize the importance of maintaining the
confidentiality of your personal information. We will take disciplinary and other corrective action in order to
ensure our employees comply with this Privacy Policy.
In the unlikely event of an unauthorized disclosure of your personal information, we will make every effort to
notify you in a timely manner and limit any further unauthorized disclosure. If you believe your personal
information has been compromised, or if you have any other concerns about our security or privacy practices,
please notify us at the address or email address provided below.
REVIEW AND CORRECTION OF PERSONAL INFORMATION
You may obtain a copy of the information we have collected about you for a reasonable administrative fee by
submitting a written request. Likewise, in the event you find any error in your personal information, please notify
us with a written description of the inaccuracy and we will make every effort to rectify the situation.
This Privacy Policy sets forth our current practices – we may revise this Privacy Policy from time to time. You may
always obtain a copy of our current Privacy Policy by writing to us.
You may send us an email at info@matrixagency.com
This Privacy Policy describes our practices for protecting the personal information of both current and
former customers. This Privacy Policy is effective August 8, 2014 and applies to all companies in the Matrix Solutions LLC family
of companies.